FAQ’s

FAQ Topics

• All

  Can I Park An Extra Car At My Rental?

  Each property is managed by owners and their HOA. The HOA management and/or owners designate the number of parking places available. All relevant parking information can be found in the property description. The SNOWBALL Team supplies all available parking passes to guests which means that there are no other parking passes or spaces available. Some properties require guests to purchase parking passes onsite. You will receive this information at time of booking.

  When Is Check-In?

  Check-in is at 4 P.M throughout the year. Check-in time may be delayed past 4 P.M. due to unforeseen circumstances beyond our control. You will receive specific information about your check-in 72 hours before your arrival day and time. Early check-in or late check-out may be available. Call 724.889.6837 or email reservations@snowballproperties.com for availability and pricing for early check-in.

  Can I Check-In Early?

  Early check-in is not guaranteed. Call us at 724.889.6837 or email us at reservations@snowballproperties.com for early check-in availability and pricing.

  What’s The Wifi Password?

  Each WiFi password is included in your check-in instructions. These are emailed 24 hours prior to arrival.

  What Time Is Check-Out?

  Check-out is at 10 A.M. throughout the year. This time is set so we are able to clean your rental before other guests check-in. For the consideration of all guests, any renters who delay check-out beyond 10 A.M. will be charged for an additional day.

  How Can I Pay My Balance?

  If you would like to pay online, you can do this through the Happy Stays email link. Your personal link is sent to you at the time of booking. You can also make a payment by calling our SNOWBALL Team during business hours at 724.889.6837.

  How Old Do You Have To Be To Rent At SNOWBALL?

  Because providing fun, safe, and family-friendly vacations is our primary goal, SNOWBALL PROPERTIES requires our renters to be responsible adults over the age of twenty-five (25) unless accompanied by an adult, guardian, or parent who remains on the property for the duration of the rental stay. For legal and accounting purposes, the person placing the reservation must be the same as the credit/debit card holder. This person is considered to be the Guest. All other persons involved with the rental are considered to be the Guest’s Invitees, and all discussions regarding reservation, cancellation, and damage policies will be discussed with the Guest, not the Guest’s Invitees. Reservations made under false pretenses will be subject to forfeiture of all funds paid and/or an immediate ejection.

• Check-In

  When Is Check-in?

  Check-in is at 4 P.M throughout the year. Check-in time may be delayed past 4 P.M. due to unforeseen circumstances beyond our control. You will receive specific information about your check-in 72 hours before your arrival day and time. Early check-in or late check-out may be available. Call 724.889.6837 or email reservations@snowballproperties.com for availability and pricing for early check-in.

  Can I Check-In Early?

  Early check-in is not guaranteed. Call us at 724.889.6837 or email us at reservations@snowballproperties.com for early check-in availability and pricing.

  What’s The Wifi Password?

  Each WiFi password is included in your check-in instructions. These are emailed 24 hours prior to arrival.

• Check-Out

  What Time Is Check-Out?

  Check-out is at 10 A.M. throughout the year. This time is set so we are able to clean your rental before other guests check-in. For the consideration of all guests, any renters who delay check-out beyond 10 A.M. will be charged for an additional day.

• Billing

  How Can I Pay My Balance?

  If you would like to pay online, you can do this through the Happy Stays email link. Your personal link is sent to you at the time of booking. You can also make a payment by calling our SNOWBALL Team during business hours at 724.889.6837.

• Cancellation

  Can I Get A Refund For My Cancelled Vacation?

  Changes in plans are never fun but we are here to help! Guests who cancel at least 30 days before check-in shall receive a 100% refund of the amount they have paid. For cancellations between 14 and 30 days before check-in, 50% of the total reservation costs shall be refunded. For cancellations made less than 14 days prior to the beginning date of the reservation, NO REFUNDS will be issued. Refunds are not issued for late arrivals, early departures, or inclement weather conditions including hurricanes and named storms. We highly recommend and encourage all guests to purchase optional travel insurance. See below our travel insurance options.

  What If Inclement Weather Causes Me To Cancel My Vacation?

  Unfortunately, the weather is beyond the control of our team and the property owners we represent. Because of this, we cannot be held responsible for inclement weather and/or circumstances. Circumstances beyond our control include, but are not limited to, excessive noise from construction or public/private events, wildfire/smoke, weather related interruptions, road closures, interruption of services and utilities or unexpected appliance breakdown. We do offer optional travel insurance that can help protect you should unforeseen circumstances occur.

• Reservations

  Do You Offer Travel Insurance?

  We do! Travel Insurance provides coverage for personal risks and expenses incidental to planned travel. The cost for the Standard Travel Insurance is 7% x trip cost. The upgrade to “Cancel For Any Reason Travel Protection” costs an additional 3.8% x trip cost (10.8% x trip cost in total). This coverage is available to all Guests at the time the initial rental deposit is paid, but coverage is only in effect when we have received your premium payment. For more information, check out this website SNOWBALL Travel Insurance. 

  How Old Do You Have to Be Rent at SNOWBALL?

  Because providing fun, safe, and family-friendly vacations is our primary goal, SNOWBALL PROPERTIES requires our renters to be responsible adults over the age of twenty-five (25) unless accompanied by an adult, guardian, or parent  over 25 who remains on the property for the duration of the rental stay. For legal and accounting purposes, the person placing the reservation must be the same as the credit/debit card holder. This person is considered to be the Guest. All other persons involved with the rental are considered to be the Guest’s Invitees, and all discussions regarding reservation, cancellation, and damage policies will be discussed with the Guest, not the Guest’s Invitees. Reservations made under false pretenses will be subject to forfeiture of all funds paid and/or an immediate ejection.

  Can I Host an Event at My Rental?

  Unfortunately, no. We cannot allow commercial use of our vacation rental properties.  This also means no parties. All rentals are in residential areas and may NOT be used for weddings, receptions, parties, or large gatherings. Any disruptive events could result in the eviction and forfeiture of the entire rental amount.

• Reporting Issues

  What Do I Do If There's An Issue At My Rental During My Stay?

  We work hard to prevent any disturbances during your stay, but as we all know, issues can arise.

  Step one: Call us immediately to report any cleaning, emergency, or maintenance issues. We may be reached 24/7 at 724.889.6837.

  Step two: Relax. We are here to help your vacation be as smooth as possible.

  Please note that after hours (past 5 P.M.), you will be charged a service call fee for calls regarding operator error or non-emergency issues. 

  What Is Supplied In My Rental For My Stay?

  SNOWBALL PROPERTIES represents premium vacation rental properties in the Laurel Highlands. None of these properties are classified as hotels. Because of this, a “starter pack” of supplies is provided to begin your vacation. This “starter pack” includes: one (1) trash bag per can, one (1) toilet paper roll per bathroom, one (1) paper towel roll, one (1) dishwasher detergent, one (1) washing machine detergent, and one (1) sponge. Guests are responsible for any additional items/supplies you will need for your stay.

  Linens and towels are supplied per the occupancy of the rental. Additional towels are not provided outside of this number. If needed, a washer and dryer are available at the rental properties, and provided towels may be washed. We ask that linens not be removed from the property.

  What Do We Do If Amenities, Internet, Or Television/Cable Isn't Working At Our Rental?

  The SNOWBALL team will make all efforts to the best of our ability to correct any and all issues that may occur at your rental during your stay; however, the working condition of pools, hot tubs, air conditioners, cable, phones, Wi-Fi, TVs, appliances, elevators, grills, etc., are NOT guaranteed. We also cannot guarantee that pools will be heated or in working order. No refunds or rate adjustments will be made for mechanical failures and malfunctioning equipment or amenities. These amenities are extras provided in addition to your vacation rental. Further, each property Homeowners Association or third-party vendor(s) manage Wi-Fi and cable; accordingly, we cannot guarantee these services.

  What Do I Do If I Left Something Behind?

  Leaving an item behind is always a stressful situation. Unfortunately, our management team cannot assume any responsibility for lost, stolen, or abandoned items. We will make all reasonable efforts to contact the Guest should we find an item left behind in your rental. In addition, Management shall not be held liable for the condition of items left behind. Any items not claimed for longer than 30 days may be donated or sold.

  We encourage all guests to leave sentimental items and valuables at home. Before check-out, be sure to make one last pass-through your rental before you depart to check for any personal items.

• What to Expect

  What Is There To Do In The Laurel Highlands?

  The Laurel Highlands offers a variety of activities and attractions, including awe-inspiring natural beauty, exceptional outdoor recreation, rich history, family-friendly attractions, and world-class resorts Please click HERE to discover more information and discounts on the area.

• Rules

  Can I Smoke At The Rental?

  For the protection of each property and the continued enjoyment for of all our guests, all properties are non-smoking, and smoking is strictly prohibited inside the property. Any evidence of smoking (such as the smell of smoke, presence of any ashes, burns on furniture, etc.) will result in a fine of $500.

  Can I Bring My Pet?

  SNOWBALL does boast some dog-friendly properties! Be sure to look for rentals marked as DOG-FRIENDLY. All dog-friendly properties require payment of a non-refundable dog-deposit to cover additional cleaning costs. All other properties do not allow pets, even temporarily. We do NOT allow any pets other than DOGS. Any evidence of pets (such as pet hair, urine stains, etc.) will result in a $300 fine. You will also be fined if you fail to notify our staff that you are bringing your dog and/or fail to pay the non-refundable dog deposit.